Frequently Asked Questions

Where are you based? Where do you ship from?

We’re based in Walnut, California. All our orders ship directly from Amazon’s fulfillment centers in the US.

How long will it take for my order to arrive?

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the delivery time.

  • Our order processing time is listed as a 24-48 hour period. However, 90% of our orders ship same day when placed prior to our 6:00 A.M. cut off time.
  • When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on selected shipping speed:
    • Standard Shipping : 4 to 5 business days.
    • Two-Day Shipping : 2 business days.
    • One-Day Shipping : 1 business day.

If you do not receive your order in time, please check your mailbox and tracking number, then contact us and we will make sure you’ll receive your towel in no time!

Which days do you ship?

We ship orders placed before 6:00 A.M. the same day Monday–Friday excluding holidays.

How do I check the status of my order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.

What if I entered the wrong shipping address?

If you entered the wrong information for your order, please contact us as soon as possible. We’ll do our best to change it for you, but we can’t guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

How to wash my towel?

We recommend you wash your towel in cold or medium heat water, on a gentle cycle, with similar colors. Don’t use bleach or fabric softener. Fabric softener will actually make your towel less absorbent! To remove excess detergent, add a cup of white vinegar to the wash once a month or so. We recommend hang drying them to preserve the quality of the towel. But, if you wish to machine dry your towel, do so on low to medium heat. Use a warm iron to smooth out any unwanted wrinkles.

How do I care for my towel?

In the event that your towel gets caught on something and a thread gets pulled a bit out, don’t fret! You can simply cut off the piece of thread that is popping out. As your towel is woven, cutting this single piece won’t cause it to unravel. After a wash, you may also find that a piece of fringe has come undone. Again, this is an easy fix! Simply separate the threads into two equal sections. Twist each section in a clockwise motion. Then twist both sections together in a counter-clockwise motion. Tie the knot off at the end and you’re good to go!

How much does my towel weigh?

Your towel weighs 14 oz, so it’s light enough to toss in your bag and go!